August 17, 2017

Frequently Asked Questions

What can I expect from my first registered massage therapy appointment?

Meet & Greet:

  • Once you arrive at Strength Through Motion, you will be asked to fill out intake forms to record any relevant medical history, injuries or physical conditions we should be aware of. You can also complete this form online prior to your appointment, a copy of it will be sent to your email.
  • Our clinic also offers direct billing for most major insurance companies. In order to set up the direct billing process, you will be asked to provide our office with the name of your insurance provider, your member ID number, and policy number. We recommend arriving 15 minutes early for your appointment to complete these steps.

Starting your session:

  • Your therapist will review the forms with you, and discuss the reasons for your visit and any specific areas you would like to address during your massage.
  • Your massage session is in a tranquil, private room. Your therapist will leave the room to allow you to disrobe and lay down on the table under the top sheet. You may prefer to completely disrobe or remain partially clothed. During your session, your therapist will only uncover the area of your body being worked on.

During your massage:

  • During any hands-on portion of the treatment your therapist will check with you to make sure you are comfortable with both the environment and with the pressure being used.
  • You will be properly covered for privacy if any area of the body needs to be exposed for effective treatment.
  • During your massage, relax your muscles and your mind. Breathe normally and try not to tighten or contract your muscles. Your therapist will ask you to let them know if any of the techniques are causing discomfort or pain.

After your massage:

  • Towards the end of your visit, your therapist will take some time to discuss their findings and their recommendations. In addition to the examination and treatment, your therapist may provide basic exercises and stretches for self-care.
What should I bring to my appointment?

If you are an ICBC client: Please bring in a referral note and your ICBC claim number to your first appointment.

For all other clients: Please bring in your insurance coverage card or information, which includes the policy number and group ID in order to set up direct billing to your insurance company. Our team members can also check if you are covered under MSP Premium Assistance, for which you will need to provide your Personal Health Number.

What is the cancellation policy?

Your appointment has been specially reserved for you.  In courtesy of your therapist and fellow patients on the waiting list, we ask that you provide 24 hours notice of any cancellations or time changes, or a cancellation fee will be charged.  Any appointments that are cancelled without appropriate notice will be subject to the full cost of your treatment. Thank you for your understanding!

What are some of the benefits of massage therapy?

Massage therapy treatments may:

  • Relieve headache and migraine pain
  • Reduce muscle spasm, tension, and stiffness
  • Help improve posture and increase body awareness
  • Promote wound healing and reduce swelling
  • Reduce soreness and can help make for faster recovery
  • Decrease the effects of stress on the body
  • Promotes circulation
  • Promotes relaxation to enhance physical and emotional health
  • Can enhance range of motion and flexibility
What are some of the types of massage therapy?
  • Swedish Massage
    This technique involves mild, moderate or deeper strokes on the back, arms, legs, neck and other body parts to target tissues and muscles for maximal pain relief, stress release and relaxation.
  • Trigger Point Therapy
    A trigger point is a tight area within muscle tissue that causes pain in other parts of the body. A trigger point in the back, for example, may produce referral pain in the neck. The neck, now acting as a satellite trigger point, may then cause pain in the head. Trigger point massage therapy is specifically designed to alleviate the source of the pain through cycles of isolated pressure and release.
  • Pre-natal Massage
    Prenatal massage helps ease tension to help with relaxation and pain relief – while keeping mom and baby safe and comfortable.
  • Sports Massage
    Sports massage goes beyond promoting relaxation and pain relief. It can help improve performance and prevent injury – in addition to helping the body recover from injuries associated with physical activity. Sports massage helps release that muscle tension and promote tissue repair and muscle balance for a safer next workout.
What is a Kinesiologist?

Kinesiologists are human movement specialists that provide services to the public through the application of sciences such as anatomy, physiology, biomechanics, and psychomotor behaviour. Practitioners are required to have completed a four-year university kinesiology degree.

In practice, Kinesiologists provide a variety of services to clients including:

  • Work performance improvement programs;
  • Return to work programs;
  • Assessments for assistive/adaptive devices, care needs, health and functional ability;
  • Injury prevention and rehabilitation;
  • Chronic disease prevention and management;
  • Acute illness recuperation;
  • Cardiovascular training;
  • Exercise and fitness programs for weight loss;
  • Hydrotherapy;
  • Ergonomic assessments;
  • Posture evaluation;
  • Movement disorder therapies;
  • High performance training;
When should you seek out the services of a Kinesiologist?
  • If you have an injury, disability or medical condition(s) and want to improve your health and fitness in a safe progressive manner.
  • If you are undergoing medical treatment (Physiotherapy, Chiropractic, etc) and want to increase your level of fitness.
  • Have a referral from a doctor to begin active rehabilitation or work conditioning.
  • If you want to learn how to manage your condition(s) with physical activity and lifestyle changes.

Many people are referred to a kinesiologist after seeing a physiotherapist or chiropractor to begin active rehabilitation programs. This involves learning proper movement mechanics, fixing muscle imbalances and building an overall strong and healthy body.

Additionally, you may be looking to improve your health and are considering hiring a personal trainer. A kinesiologist will use an educated and evidence-based approach to build your fitness, safely targeting long-term results. If you are looking to improve athletic performance or break through training plateaus a kin will apply advanced knowledge of biomechanics to take your training to the next level.


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